For contractors and surveyors

How it works

Insulation Crisis Help is run by Better Home Hub Ltd. Homeowners who send an enquiry tell us which insulation is causing the problem, how much of the home is affected, how the work was paid for, and where the property is. With their consent, the enquiry goes to Better Home Hub, which introduces it to a specialist who covers that area and type of work. Specialists may pay Better Home Hub a fee for an introduction.

Where a homeowner's insulation was fitted under ECO4 or the Great British Insulation Scheme, or they may hold a CIGA guarantee, our guidance tells them about those routes first.

What homeowners are told to check

Our guidance asks homeowners to check any specialist's company details, trade registration, insurance and guarantee terms for themselves, and to get written quotes. Having those ready makes the first conversation easier.