About Insulation Crisis Help
We're on a mission to help the 23,000+ UK homeowners affected by failed government insulation schemes get the support, compensation, and solutions they deserve.
Our Mission
The November 2024 National Audit Office Report exposed a scandal: 98% of homes that received wall insulation under government schemes (ECO4, GBIS) will suffer from damp and mould. This represents one of the largest building standards failures in UK history.
We exist to cut through the complexity, connect affected homeowners with vetted specialists, and ensure everyone gets the compensation they're entitled to. We're not installers - we're your advocates in fixing what government schemes broke.
The Insulation Crisis: By the Numbers
How We Started
Insulation Crisis Help was founded in November 2024, immediately following the publication of the National Audit Office's damning report on government insulation schemes. The report confirmed what thousands of homeowners already knew: their "free" insulation had destroyed their homes.
We watched as homeowners faced:
- Damp and black mould spreading through their properties
- Mortgage applications rejected due to spray foam insulation
- House sales falling through
- Removal costs of £5,000-£35,000 with no government support
- Installers ceasing trading to avoid liability
- Trustmark complaints going nowhere
The complexity of pursuing compensation, finding trustworthy contractors (after being burned once), and navigating technical surveys was overwhelming for many. We realized homeowners needed a single, trusted resource to:
- Understand their problems and options
- Connect with vetted specialists who won't exploit their desperation
- Navigate compensation claims effectively
- Access authoritative information without industry spin
That's why we built this platform - not to profit from the crisis, but to ensure every affected homeowner gets the help they deserve.
What We Do
Connect Homeowners with Specialists
We vet contractors rigorously (rejecting 70% of applications) and match homeowners with specialists experienced in government scheme failures. No spam, no cold-calling, just quality connections.
Provide Expert Information
Comprehensive guides on every insulation type, problem diagnosis tools, cost calculators, and compensation claim processes. All based on the NAO Report findings and industry best practices.
Champion Consumer Rights
We publicize the scale of failures, support group legal actions, and push for government redress schemes. Your voice matters and we amplify it.
Our Values
Transparency
We're upfront about how we make money (small fees from contractors, never homeowners), what we can and can't do, and realistic timelines for resolution.
Independence
We're not affiliated with installers, energy companies, or government schemes. Our loyalty is to homeowners, period.
Quality Over Quantity
We'd rather match you with 2-3 excellent contractors than bombard you with 10 mediocre ones. Our vetting is rigorous because you've been let down enough already.
Evidence-Based
Every recommendation, cost estimate, and claim strategy is based on the NAO Report, industry data, and real cases. No guesswork, no exaggeration.
No Pressure
You've been through enough stress. Our service is free, contractors are vetted to avoid pressure tactics, and you're never obligated to proceed with anyone.
Our Track Record
Our Network
We work with trusted organizations across the property and legal sectors
RICS-Certified Surveyors
Professional damp and timber specialists
Consumer Rights Solicitors
No-win-no-fee compensation specialists
Accredited Contractors
£5M+ insured removal specialists
Need Help with Failed Insulation?
Join the 10,000+ homeowners we've helped fix government scheme disasters.