How Insulation Crisis Help works
What happens when you send an enquiry, what it costs you, and how we are paid.
1. Tell us what is wrong
Two short screens: which insulation is causing the problem, how much of the home is affected and how it was paid for, then your name, contact details and address. You can add anything else in your own words.
2. Your enquiry goes to Better Home Hub
Insulation Crisis Help is run by Harber Glaves Trading Ltd, which also runs Better Home Hub. Better Home Hub finds up to 3 local specialists who cover your area and that kind of work and, with your consent, asks them to contact you with a quote. We cannot promise one is available everywhere.
3. A specialist contacts you
If a specialist takes your enquiry on, they get in touch to talk it through. Any survey, quote or contract is between you and them, so ask what is included and what it costs before you agree to anything.
4. You decide
You are under no obligation. Check their details, compare them with other companies, and take your time.
Check the free routes first
Some problems should be put right without you paying anyone, and you do not need us to use those routes:
- External wall insulation fitted under ECO4 or GBIS — inspection and repair through TrustMark. How it works.
- Cavity wall insulation with a CIGA guarantee — a guarantee claim. How CIGA claims work.
- Recent work with an installer's guarantee — go back to the installer in writing first.
What we do and don't do
Free to send an enquiry
You never pay us. A specialist may charge for a survey or work unless a guarantee or scheme covers it.
How we are paid
A specialist we introduce you to may pay Better Home Hub a fee for the introduction.
We do not carry out work
We do not survey, remove or repair insulation, and we do not supervise the specialists who do.
We are not an official body
We are not a government body, Ofgem, TrustMark, CIGA or part of any government scheme.
We do not handle claims
We are not solicitors or a claims management company, and we cannot pursue compensation for you.
We do not vouch for companies
We hold no trade accreditation and do not rate companies. Check any specialist yourself before you agree to work.
Common questions
Ready to tell us what's happening?
Two short steps: what the problem is, then where we can reach you.
Tell us about your homeFree to send • No obligation