Urgent Insulation Problems: What to Do First

Call 999 if:

• Medical emergency: for example severe difficulty breathing, or an asthma attack where the reliever inhaler is not helping
• Immediate danger to people: a ceiling, wall or section of render that looks about to fall
• Fire: including smoke or burning smells from electrics

Then, once it is safe:

1. 1
   Keep people away from the danger: close off affected rooms or areas below loose render
2. 2
   Water near electrics: do not touch switches if you are standing in water; turn the electricity off only if it is safe to do so
3. 3
   Gas or carbon monoxide: stop using appliances, open doors and windows, get everyone out and call 0800 111 999. If insulation work covered vents or flues for a gas appliance, do not use it until a Gas Safe registered engineer has checked it
4. 4
   Take photos and tell the installer in writing. ECO4 or GBIS wall insulation: contact TrustMark (external) or Ofgem (internal) as well
5. 5
   If you rent: tell your landlord in writing. In England, social landlords must make emergency hazards safe within 24 hours under Awaab's Law. Private renters can ask the council's environmental health team to inspect