Emergency Insulation Crisis Support
If you're experiencing severe damp, black mould, structural damage, or health emergencies due to failed insulation, take action now. This page provides immediate steps to protect your health, home, and legal rights.
Do You Need Immediate Help?
Call Emergency Services If:
- Structural damage: Visible cracks, sagging ceilings, bulging walls, or risk of collapse
- Health emergency: Severe breathing difficulties, acute asthma attack, or allergic reaction
- Water ingress: Active flooding, water pouring through walls/ceilings
- Electrical hazard: Water near electrical outlets, sparking, or burning smells
📞 Emergency Contacts:
- Emergency Services: 999
- NHS 111: Medical advice (non-emergency)
- National Gas Emergency: 0800 111 999
- Electricity Emergency: 105
Take These Immediate Steps:
- 1Document everything: Take photos/videos of all damage, health impacts, and safety hazards immediately
- 2Protect vulnerable people: Move children, elderly, or those with respiratory conditions away from affected areas
- 3Stop using affected rooms: Close doors to contain mould/damp, increase ventilation where safe
- 4Contact your installer: Notify them in writing (email preferred for evidence) immediately
- 5Report to authorities: Contact your local council Environmental Health department
What Type of Emergency Are You Facing?
Select your situation for specific guidance and immediate action steps
Emergency Contacts & Support Services
Government & Regulatory Bodies
Local Authority Environmental Health
For Category 1 health hazards (severe damp, mould, structural danger)
Find yours: gov.uk/find-local-council
They can issue enforcement notices requiring immediate repairs
Ofgem (ECO Scheme Administrator)
If insulation installed under ECO4/GBIS government schemes
Phone: 0800 015 0802
Email: eco@ofgem.gov.uk
Report defective installations and complaint handling failures
Trustmark
If installer is Trustmark registered (government endorsement scheme)
Phone: 0333 555 1234
Complaints: trustmark.org.uk/make-complaint
Free dispute resolution service available
Trading Standards
For mis-selling, false claims, or unfair practices
Consumer helpline: 0808 223 1133
Online: Citizens Advice consumer service
Free Legal & Financial Support
Citizens Advice
Free, independent advice on legal rights, money, and housing
Phone: 0800 144 8848
Website: citizensadvice.org.uk
Can help with benefits, grants, and debt advice
Shelter (Housing Charity)
Emergency housing advice and legal support
Helpline: 0808 800 4444 (Mon-Fri 8am-8pm)
Website: england.shelter.org.uk
Specialist support for unsafe housing conditions
Money Helper (Govt-backed)
Free financial guidance and debt advice
Phone: 0800 138 7777
Website: moneyhelper.org.uk
Guidance on loans, grants, and financial assistance
Turn2Us (Grants Search)
Find charitable grants for emergency home repairs
Helpline: 0808 802 2000
Website: turn2us.org.uk
Grants calculator and benefits checker
Law Centres Network
Free legal advice for housing and consumer issues
Find your nearest: lawcentres.org.uk
Specialist support for legal claims against installers
Your Legal Rights in an Emergency
Understanding your rights helps you get faster resolution and fair compensation
Don't Face This Crisis Alone
You're one of 23,000+ UK homeowners affected by the government insulation scandal. Get connected with vetted specialists who understand the urgency and can help immediately.
Critical: Document Everything (Evidence Wins Cases)
70-80% of compensation claims succeed with proper documentation. Start collecting evidence NOW.
Essential Evidence Checklist:
- • All damp/mould (wide shots + close-ups)
- • Structural damage (cracks, sagging, rot)
- • Before/after installation (if available)
- • Health impacts (rashes, medicines, GP letters)
- • Ventilation issues (blocked vents, condensation)
- • Original contract/quote
- • Invoice and payment receipts
- • Installation certificate (if provided)
- • Guarantee/warranty documents
- • Any marketing materials/promises made
- • All emails with installer (save PDFs)
- • Text messages (screenshot with timestamps)
- • Phone call logs (date, time, who spoke, summary)
- • Letters sent (keep copies + proof of posting)
- • Social media conversations
- • Surveyor's reports (mortgage, structural)
- • Damp specialist reports
- • Timber treatment surveys
- • Building inspector reports
- • Environmental Health assessments
- • GP letters linking symptoms to home conditions
- • Prescription records (asthma inhalers, etc.)
- • Hospital records (A&E, respiratory clinic)
- • Occupational health reports
- • Sick leave records
- • Increased energy bills (show dates pre/post installation)
- • Dehumidifier costs
- • Temporary accommodation costs
- • Cleaning/remediation attempts
- • Lost property value (estate agent estimates)
⚠️ Common Evidence Mistakes That Weaken Claims:
- ❌ Deleting emails/messages (even angry ones show your distress)
- ❌ Cleaning mould before photos (document first, clean after)
- ❌ Verbal-only complaints (always follow up in writing)
- ❌ Not keeping receipts for remediation attempts
- ❌ Accepting verbal promises without written confirmation
- ❌ Waiting to see if it "gets better" (document deterioration timeline)
✅ Pro Tip: Create a Master Evidence Folder
Set up a Google Drive/Dropbox folder with these subfolders:
📄 Documents
📧 Emails
💰 Financials
🏥 Medical
📝 Timeline
⚖️ Legal Notices
Why? You'll need to share evidence with surveyors, solicitors, council, courts. Cloud storage makes this instant and creates backup.